Terms of Service

These Terms of Service (“Terms”) form a binding agreement between [Entity name to be confirmed], a company incorporated in India (“Draftari,” “we,” “us”), and the law office — whether an individual advocate, a chamber, or a firm — that subscribes to the Draftari service (“you,” “Customer”).

By creating a Draftari account or continuing to use the service after the effective date above, you agree to these Terms. If you are accepting on behalf of a firm, you represent that you have authority to bind the firm.

• Service — the Draftari web application, the Flutter mobile applications, the APIs we publish, and any ancillary features we release from time to time.
• Customer Data — all data you or your authorised users upload to, store in, or generate through the Service, including case metadata, documents, messages, payment records, and client contact details.
• Authorised User — an individual whom you have added to your firm’s account and who accesses the Service under your account.
• Plan — the subscription tier you select (Basic, Premium, or Executive), together with the fees and usage limits associated with it.
• DPDP Act — the Digital Personal Data Protection Act, 2023, together with rules made under it.

The Service is offered only to persons lawfully entitled to practise law in India — individuals enrolled as advocates under the Advocates Act, 1961 with a state bar council, and entities constituted by or employing such advocates. You warrant that you meet this criterion and will maintain it throughout the term.

You are responsible for:

• the accuracy of the information in your account (professional details, contact information, billing address);
• the confidentiality of your credentials and any activity conducted under them;
• the acts and omissions of your Authorised Users as though they were your own;
• promptly notifying us at security@lawpal.tech if you believe your account has been compromised.

The Service is offered under the Plans published on our website (the current tiers are Basic, Premium, and Executive). Plan details, device limits, and fees are shown in-product before you subscribe and again at renewal.

• Billing cycle. Monthly or annual, as you choose at signup. Annual plans are billed in advance.
• Taxes. Fees are exclusive of GST and any other applicable indirect taxes, which we will add to your invoice and remit to the authorities. You are responsible for any withholding tax under the Income-Tax Act, 1961 (e.g. TDS under section 194J where applicable); contact us before deducting so we can reconcile.
• Upgrades and downgrades. Mid-cycle upgrades take effect immediately and are pro-rated. Downgrades take effect at the next renewal.
• Non-payment. Invoices are due on presentation. Accounts 15 days past due may be suspended; accounts 45 days past due may be terminated and data scheduled for deletion per section 10.

You agree not to:

• use the Service to store or transmit content that infringes the intellectual-property rights of a third party, is obscene, or is otherwise unlawful;
• attempt to probe, scan, or test the vulnerability of the Service except through a responsible-disclosure report to security@lawpal.tech;
• bulk-extract data through the product other than through documented export and API features;
• resell the Service, offer it to third parties as a managed service, or impersonate a different firm;
• upload malware or use the Service to distribute unsolicited communications (spam).

Conduct rules that apply to what you post, message, or share with other Draftari users — including reporting and blocking — are set out in our Community Guidelines, which form part of these Terms by reference.

You own your Customer Data. We store and process it on your instructions, as a Data Processor under the DPDP Act when you act as a Data Fiduciary for your own clients’ data. Our handling is governed by our Privacy Policy, which is incorporated into these Terms by reference.

You grant us a limited, non-exclusive, non-transferable licence to host, copy, transmit, and display Customer Data, solely to operate the Service for you. We do not use Customer Data for any other purpose — we do not sell it, do not share it across customer firms, and do not train machine-learning models on it.

You warrant that you have the legal basis to upload each piece of Customer Data — including your clients’ personal data — and that your collection and use of that data complies with the DPDP Act and any applicable Bar Council rules.

We recognise that much of the Customer Data you upload is privileged communication between an advocate and a client under sections 126 and 129 of the Indian Evidence Act, 1872 (and, on its commencement, the Bharatiya Sakshya Adhiniyam, 2023). We will not compromise that privilege: we do not read, review, or share the contents of privileged documents, and if we receive a legal demand for them we will (to the extent permitted by law) notify you before responding so you can assert privilege.

The Service, its source code, design, trademarks, and the Draftari name are and remain our exclusive property (or our licensors’). These Terms do not grant you any rights in that IP other than a limited right to use the Service as provided.

If you submit feedback, suggestions, or ideas, we may use them without restriction, without compensation, and without attribution, provided we do not identify you as the source without your permission.

We aim for 99.5% monthly uptime for the Service, measured excluding scheduled maintenance and force-majeure events. Where we publish a formal SLA with service credits for a paid Plan, that document controls over this clause.

Support is offered via email to support@lawpal.tech. Response-time targets vary by Plan and are published in the Plan description.

You may cancel your subscription at any time via the Settings screen. We may suspend or terminate your account if you materially breach these Terms and, where the breach is curable, fail to cure it within 14 days of our written notice. We may also suspend the account where we reasonably believe it is being used to harm another customer or our infrastructure.

On termination:

• you can export your Customer Data through the product for 30 days after termination;
• after that 30-day window we delete Customer Data from production systems, and purge it from backups within a further 30 days; and
• we may retain a minimal archival copy of billing-related records where required by law (e.g. invoices under the Income-Tax Act).

Subject to mandatory law and excluding paid-plan SLAs we publish separately, the Service is provided on an “as is” and “as available” basis. We disclaim all implied warranties — merchantability, fitness for a particular purpose, and non-infringement — to the maximum extent permitted by law. We do not warrant that the Service will be error-free, uninterrupted, or free from malware.

Draftari is a practice-management tool. It does not provide legal advice and it does not substitute for professional judgment. Any case information surfaced through the eCourts integration is a convenience and may be incomplete or lag the official record — always verify against the authoritative court copy.

To the maximum extent permitted by law:

• neither party is liable for indirect, consequential, incidental, special, or exemplary damages, including loss of profits, loss of data, loss of goodwill, or business interruption, even if advised of the possibility;
• our aggregate liability to you for all claims arising out of or relating to these Terms or the Service in any 12-month period is capped at the fees you paid us in the 12 months immediately preceding the event giving rise to the claim.

Nothing in this section limits a party’s liability for fraud, wilful misconduct, or any liability that cannot be excluded under the Consumer Protection Act, 2019 or other mandatory law.

You will defend and indemnify Draftari against any third-party claim arising out of (a) Customer Data that infringes a third-party right or violates law, (b) your breach of the acceptable-use clause, or (c) your misuse of the Service.

We will defend and indemnify you against any third-party claim that the Service, as provided by us and used in accordance with these Terms, infringes an Indian intellectual-property right. Our total liability under this indemnity is subject to the cap in section 12.

These Terms are governed by the laws of India. Subject to the mandatory jurisdiction of specialised tribunals (e.g. the Consumer Protection Act, 2019 and the DPDP Act), disputes arising out of these Terms fall within the exclusive jurisdiction of the courts at [Seat city — to be confirmed].

Before starting proceedings, the parties will first attempt to resolve the dispute informally by written notice to legal@lawpal.tech for 30 days.

We may update these Terms from time to time. When we make a material change we will email registered users at least 15 days before the change takes effect. Continued use of the Service after the effective date of a change is your acceptance of the updated Terms. If you do not accept an update, you may terminate your account under section 10.

• Entire agreement. These Terms, together with the Privacy Policy and any Plan-specific terms you agree to in-product, are the entire agreement between us and supersede any prior agreement on the same subject.
• Assignment. You may not assign these Terms without our prior written consent. We may assign them to a successor in interest.
• Severability. If any provision is held unenforceable, the remainder continues in force.
• No waiver. A party’s failure to enforce a provision is not a waiver of its right to do so later.
• Notices. Notices to Draftari go to legal@lawpal.tech; notices to you go to the email on your account.

Questions about these Terms: legal@lawpal.tech. Product support: support@lawpal.tech.